ATM/Debit-Chip Card FAQs

Sterling Bank has always taken debit card security very seriously and now has upgraded your Visa debit card to make it even more secure. Your new card is called a chip card, EMV® (Europay, MasterCard®, Visa®) card or “smart card.”Chip cards promise to make debit card transactions safer than ever before. These cards use an advanced embedded computer micro-chip to process your transactions by creating a unique encrypted authentication code for each transaction. This safety feature makes the chip card extremely difficult to counterfeit and provides an additional layer of security to help prevent fraudulent transactions.

All of Sterling Bank’s debit cards will be reissued with EMV micro-chip technology upon their current expiration dates. Upon receipt of your new chip card, please destroy your previous debit card and activate the new chip card immediately. Using the new chip card is easy! You simply insert the chip end of the card into the retailer’s card reader when requested and it will prompt you to remove your card at the appropriate time.

Please - don’t forget to remove your card and take it with you! In addition to the embedded micro-chip, the chip cards also have the magnetic strip on the back so you can continue to make purchases at retailers who do not yet have EMV micro-chip reading terminals. While the use of chip cards won’t completely eliminate card fraud, they should have a significant, positive impact. Our investment in EMV micro-chip technology is just one of the ways we’re continuing to provide the secure products and services you need to conveniently manage your money.

What is EMV?
What is a chip card?
Why are chip cards being implemented?
How do I make chip card transactions?
Is the chip card different from my magnetic stripe card?
Are there additional fees associated with the chip card?
If I have recurring payments set up with several merchants using my Sterling Bank debit card, do I need to contact these merchants regarding my new debit card?