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Frequently Asked Questions

DON'T SEE WHAT YOU'RE LOOKING FOR?

If you don't find an answer to your question below, please contact us at info@sterlingbank.ws or by calling any of our branch locations.  

Q: Can I access all of my transactions at any time?

A: Yes, you can access your transactions 24-hours a day, 7-days a week on ONLINE BANKING and Telephone Banking.

Q: How do I enroll in Online Banking?

A: Click here to view the enrollment form. Currently you can enroll by filling out the ONLINE BANKING form and providing it to the location nearest you.

Q: How do I enroll in Bill Pay?

A: By going into your online banking you can enroll in Bill Pay.  

Q: What if I forget my ONLINE BANKING password?

A: In the event you misplace or forget your ONLINE BANKING password, you should call your local branch to receive assistance with resetting your password. It is important to note that after three consecutive invalid login attempts during one session your account will be locked for safety purposes.

Q: How secure is my Online account information?

A: We have taken every step possible to be sure that our system meets the latest security standards, including using the latest security encryption methods and software.

Q: Are Sterling Bank deposit accounts FDIC insured?

A: “Yes-Each depositor is insured to at least $250,000 and deposits held in different categories of legal ownership at the same bank can be separately insured making it possible to have deposits of more than $250,000 at the bank and still be fully insured. For more information, please contact the Bank at info@sterlingbank.ws or call us at (715) 537-3141.

Q: How do I set up Direct Deposit of my payroll check?

A: If your employer participates in a direct deposit program, simply provide Sterling Bank's routing and transit number and your account number to the human resources or payroll department at your company. They may request a copy of a voided check or deposit ticket to provide this information.

Q: Can I get information about my accounts by phone?

A: Yes, information on any of your accounts is available during business hours at any of our offices, or through Telephone Banking by calling us at (800) 698-9783 or via ONLINE BANKING if you have requested that service.

Q: How do I access Mobile Banking?

A: Mobile banking can be accessed with a compatible smart phone or electronic device by using the following address: mobile.sterlingbank.ws

Q: What if my smart phone is not compatible with Mobile Banking?

A: Smart phones that are not compatible with Sterling Bank Mobile Banking should still have the flexibility to access accounts by using the web address: www.sterlingbank.ws and clicking on the Online Banking icon.

 

 

 

 

IMPORTANT NOTICE: Sterling Bank is not responsible for and has no control over the subject matter, content, information or graphics of the websites that have links here. Please contact us with any concerns or comments. Emails sent directly through the Sterling Bank website are not encrypted or communicated over a dedicated line at this time.

 

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